The Financial Ombudsman cannot have a look at something that takes place within an administration.

The Financial Ombudsman cannot have a look at something that takes place within an administration.

And these delays /errors aren’t being done therefore the administrators have more interest. The amounts of money are little and any additional interest could be small and simply outweighed by the admin hassle of getting to sort these problem cases out.

Chantal Smith says

I’d my Wageday advance payment not a problem. I will be having comparable problems with Wonga administrators. We contact them, they request a guide quantity and ignore the email then. I experienced a vintage e-mail account with Wonga which they recommended me personally they might alter but i will be perhaps not certain they ever did now I don’t know anything 😥

gordon nilsson says

had e-mail from customized services and so they nevertheless looking at my payment. although had e-mail straight back this past year with a ref quantity and e-mail in dec 19

iain turner says

I Haven’t gotten any re re payments because of this

Me personally neither.

Have experienced the e-mail on 30 to say that payment would be available to my bank account within seven days but nothing so far june.

D Anderson says

Hi would ever guess they have been really busy and also as per the e-mail they suggested re payments may be released within 2months if sent over modification of bank details etc, but has those who have emailed them had any reactions recently via e-mail? Sent numerous email messages and perhaps perhaps perhaps not had any reactions getting actually concerned maybe not that my re re payment which can be simply in short supply of £500 won’t be here any time soon, if after all

Nope And I’ve delivered 2 email messages. I realize they’re busy but an acknowledgement will be good. A great amount of e-mail correspondence end of final where they confirmed they’d received my claim, confirmed change of bank details / email address / address etc so no idea why I didn’t get the email on the 20th or payment year.

Hi Sara, i want your suggestions about this please. We made an affordability grievance to KMPG July 2019, received a contact weeks that are few saying:

”We can confirm that your particular loan had not been within the product product product sales to Shelby or Lantern, so that as your loan happens to be paid back in complete, you don’t need to create any further repayments to CTL. We’re going to soon be creating a last are accountable to the credit reference agencies that CTL previously contracted with, and also as part of this method we report that the loan happens to be paid back.”

We additionally done my claims kinds and sent it over, that I needed to deliver over twice and got an acknowledgment it absolutely was gotten.

I’m not too much interested when you look at the redress etc, but Lantern keep giving me letters to requesting re re payment for the pay day loan I’d, to which KPMG have actually verified is certainly not within the purchase with no payments that are further needed.

Do we have actually the ability to deliver a problem to FOS, regarding Lantern and their non end letters bare in your mind we have actually ahead the e-mail to Lantern without the answer, Lantern also states to my credit report and contains this eliminated?

Sara (Debt Camel) says

Perhaps you have delivered Lantern a issue?

No We haven’t just ahead from the e-mail we received from KPMG thus far, perhaps maybe perhaps not heard right right back from Lantern since November 2019 however they are nevertheless reporting back at my credit history.

Sara (Financial Obligation Camel) says

then deliver Lantern a grievance: complaints@lanternuk.com. Say you desire your debt taken off your personal credit record.

Thank you ill do just that, any kind of templates that i could make use of?

Sara (Financial Obligation Camel) says

no, that is a tremendously unusual occasion. Just state exactly what has happened, that you don’t owe this financial obligation and request that it is deleted. Deliver it to your Financial Ombudsman when they reject or do not answer within 8 months.

gordon nilsson says

Ha Sara you going love this the clients solution have stated so how is it that they contacted in Aug2019 with customer number when i made claim and in Nve 2019 with a email i shall for this one to you and any help i needed Kind regards gordon that they donot have any records of me

Sara (Financial online installment loans Obligation Camel) says

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